Privacy Policy

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity, payment, and technical device data.
  • Why we collect it: To secure your account, process payments, and prevent fraud.
  • Who sees it: Only authorized staff and essential service partners (e.g., payment processors).
  • Retention: Kept for the duration of your account and as required by Philippines law.
  • Your control: You can request data access or deletion via our support channels.

Introduction and Scope

This Privacy Policy describes how plusph collects, uses, and protects the personal information of users within the Philippines. By registering an account or using our services, you agree to the practices described in this document.

This policy applies exclusively to the services provided on this website. It does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our domain.

Personal Information We Collect

We collect information necessary to provide a secure and compliant gaming experience. This is grouped as follows:

  • Account & Identity Data: Name, date of birth, and contact details to establish your identity and ensure you meet age requirements.
  • Verification Documents: Government-issued IDs or proof of address used during the Know Your Customer (KYC) process to prevent identity theft.
  • Payment Data: Transaction records and payment method details required to facilitate deposits and withdrawals.
  • Gaming & Transaction Activity: Logs of games played, bets placed, and winnings to monitor for fair play and responsible gaming.
  • Technical Data: IP address, browser type, device identifiers, and operating system to optimize performance and detect multi-accounting.
  • Support Records: Communications sent to our help desk to resolve account issues and improve our service.

How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information you provide during registration, KYC verification, and when contacting support.
  • Automatically: Technical data collected through cookies and server logs while you navigate our platform.
  • Partner Service Providers: Data received from our partner payment processors and identity verification services to confirm the validity of your transactions and identity.

Why We Use Data

Your data is used strictly for operational and legal purposes, including:

  • Account Management: Creating and maintaining your user profile and preferences.
  • Financial Transactions: Processing deposits and payouts securely.
  • Security & Compliance: Verifying age, preventing fraud, detecting money laundering, and stopping the creation of multiple accounts.
  • Service Optimization: Personalizing the user interface and improving site stability.
  • Legal Obligations: Meeting the regulatory requirements imposed on gambling operators in the Philippines.
  • Marketing: Sending promotions and updates, but only if you have explicitly opted-in.

When We Share Data

We do not sell your personal data to third parties. We only share information when necessary for the following:

  • Service Providers: With payment processors, identity verification agencies, and technical infrastructure providers.
  • Legal Authorities: When required to comply with a court order, legal process, or official request from regulatory bodies in the Philippines.
Zero-Sale Policy: Your personal information is never sold or traded for commercial gain.

How We Protect Data

We implement robust security measures to keep your information safe:

  • Encryption: Data is encrypted during transit using industry-standard protocols.
  • Access Control: Internal access to personal data is strictly limited to employees who require it for their specific job functions.
  • Isolation: Payment data is handled through isolated systems to minimize risk.
  • Monitoring: We continuously monitor our systems for unauthorized access or suspicious activity.

Cookies and Tracking

We use cookies to enhance your experience, remember your settings, and ensure site security. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your residency, you have the following rights regarding your data:

  • Access & Portability: Request a copy of the personal data we hold about you.
  • Correction: Request the update of inaccurate or incomplete information.
  • Deletion: Request the removal of your data, subject to legal retention requirements.
  • Objection & Withdrawal: Withdraw consent for marketing or object to specific data processing.

To exercise these rights, please contact our team through the channels available on our Support page.

Note: Even after an account is closed, we must retain certain transaction and identity data to comply with anti-money laundering (AML) and gambling regulations.

How Long We Retain Data

We store your personal information for as long as your account remains active. Once an account is terminated, we retain data only for the period required by applicable law in the Philippines to satisfy audit, tax, and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be closed immediately, and any remaining funds will be handled according to our terms.

Parents or guardians who become aware of a minor's account should report it immediately via our support channels.

Cross-Border Transfers

Some of our essential service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and that the transfer complies with privacy standards.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to our dedicated support team. All inquiries can be submitted through the official channels provided on our Support page.